Right of withdrawal
Returns and right of withdrawal
Cancellation policy
If you are an entrepreneur (see section 1.2 of our Terms and Conditions) within the meaning of Section 14 of the German Civil Code (BGB), the right of withdrawal does not apply. For consumers (any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity), the following applies:
a) for contracts for the delivery of goods, the following applies:
Right of withdrawal
You have the right to withdraw from this contract within 1 month without giving any reason.
The cancellation period shall be 1 month from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must contact me
Mr. Stefan Schwarzburg
Grossenhainer Straße 4A
01609 Gröditz
Phone: 035263-461220
E-mail: Info@software-monkeyz.de
by means of a clear statement (e.g., a letter sent by post, telephone, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
b) for contracts concerning digital content, the following applies:
The following cancellation policy applies to digital content that is not delivered on a physical data carrier.
Right of withdrawal
You have the right to withdraw from this contract within 1 month without giving any reason.
The cancellation period is 1 month from the date of conclusion of the contract.
To exercise your right of withdrawal, you must contact me
Mr. Stefan Schwarzburg
Grossenhainer Straße 4A
01609 Gröditz
Phone: 035263-461220
E-mail: Info@software-monkeyz.de
by means of a clear statement (e.g., a letter sent by post, telephone, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.